Dear Hibernationers, Here is our little FAQ ! 

Hope you will find here answers to your relevant questions on topics such as your purchases and reservations, cancellations, parking and other practical information.

I. Purchases and reservations

How many tickets can I buy ? 
You can buy 6 tickets max per purchase. If you want to buy more, please send us an email at : contact@festivalhibernation.com

Are there group options ? 
You are coming with all your crew or with a big team (+15 people) ?!
Do not hesitate to send us a mail to : contact@festivalhibernation.com

How can I get my ticket once I bought it on Dice.fm, and when will I get it ?

Our ticket provider Dice.fm is one of the most secure & most trustworthy platform of the market : don’t worry if you don’t receive your PDF ticket after your bought it, it is normal. Dice will simply send it to you through their app a bit before the show, so that you don’t lose it & nobody can hack it  ! It is only a safety and practical measure 🙂

How can I modify my reservation ? 
You can change your reservation, give your ticket a new name, or upgrade it, by sending your reservation details (order number) to : contact@festivalhibernation.com

II. Cancellation and withdrawal
I cannot come, can I be reimbursed ? 
No refund is possible following your payment. However, we invite you to resell your tickets directly through Dice.fm or via our partner platform Ticketswap : shorturl.at/bpsD2

Please note that it is the only safe ways to sell your tickets.And if the festival is canceled…

Two options will be offered : keep your tickets for the 2023 edition or get refunded. Choosing this last option, you will be fully refunded within 45 days following the date of cancellation, by our ticket platform Festicket.
You can find their GCU here : shorturl.at/aosFM

I can’t come, can I give my ticket to a friend ? 
Tickets are personal, however you can change the name on your ticket at any time by contacting us at : contact@festivalhibernation.com

III. Practical information about Hibernation !Is there a limitation of age to come to join the party ? 
No, there is no age limit to enter Hibernation at Igloo Stage and Mountain Stage. However, access to the Mainstage is forbidden for people under 16, and bars and alcoholic beverages are subject to the Andorran law, prohibiting the consumption of alcohol under 18 years old. Sometimes a little fruit juice or water is not bad too, and music is all our answer for a good party !

Are the stage indoor or outdoor ? 
The main stage of Hibernation is indoor, in Pas de la Casa. The Igloo stage and Mountain Stage at day are outdoor, at the very feet of ski slopes, offering a stunning frame for dancing.

Is the festival accessible to people with reduced mobility ? 
Yes. There are no steps or slopes to access the main stage. Access is simple, all you need is a nice coat not to be cold outside ! For the Igloo stage, our crew will be happy to provide you the little help you’ll need to go up the mini slope between the time of your life and yourself 
Unfortunately, the mountain stage is not accessible, as we rely on the Grandvalira access equipments to attend this stage.

Are there lockers for my clothes ? 

No lockers are available, but a cloakroom is accessible at the main stage, where you can let your coat, scarf, and beanies safely to be comfortable to dance.

Are there toilets at the festival ? 
Of course there are toilets accessible to all the festivalers.

How can I pay on the festival ? 
Food and drinks can be bought directly by cashless cards. You can purchase and fund a cashless card at the festival bank, at identified locations around the mainstage. The backstage + VIP bars accept cash and credit card.

Are there any places to eat, drink during the festival ? 
Yes, of course. Several bars and foodtrucks will be there to fill your thirst and hunger !

Are animals allowed ? 
As much as we love our four-legged friends, unfortunately they will have to stay outside of the festival. As much as love is universal, dancing stays a human thing.

IV. Where ? When ? How ? ‘Or’ What ? 

What time should I arrive ? Where is Hibernation ? 

The festival takes place at Pas de la Casa, in Andorra. Party begins at the Mountain Stage at 11:00 am with a line-up of great local DJs, always hot as hell ! 

The Mainstage opens at 7:00pm, both on Friday and Saturday, and closes at 5:00am.

The Igloo Stage opens at 1:00pm, on Friday, Saturday and Sunday, and closes at 7:00pm (5:00pm on Sunday).

Is there a parking lot ?
Pas de la Case offers plenty of solutions for parking close to the festival. Even so, think about carpooling, it’s more fun for nature, and our public is really nice ! VIP Tables include a parking spot at the very entrance of the festival for happy owners.